RETURN / EXCHANGE POLICY & INSTRUCTIONS
The size charts we provide are recommended guidelines. So even though you may think you've measured exactly as our instructions say, your support may not fit properly (for a variety of reasons).
If your item is too small or too large, send it back to us (call us first) and we'll send you the size of your choice for the cost of shipping/handling. There will not be a restocking charge if you are making an exchange for a different size (Custom made products are available.)
Please examine your purchase carefully upon receipt. We take pride in our quality control, but if a product is found factory defective, please call us immediately to arrange for replacement. Defects and damage to goods caused by improper care and application will NOT be accepted for return. As with any fabric or material, the color of the products may vary slightly due to material type or dye lot. This is NOT considered a product defect and our return policies will still apply.
ALL RETURN/EXCHANGE ITEMS MUST BE CLEAN OR THEY WILL NOT BE ACCEPTED!
To qualify you must: Contact us within 5 business days of the arrival of your product. The product must be in unworn condition in original packaging and unsoiled. Product must be returned within three weeks.
Custom made items, (including custom colors) are non returnable – non refundable. These items are made specifically to your provided measurements and/or specifications and cannot be restocked. If you think your custom sleeve may be defective, call for a return authorization so that we may inspect the item; if a defect is determined your custom will be replaced at no additional charge.
(2 ways to handle exchanges)
1. You contact us to inform us you'll be sending your item back and tell us which size you'd like to try instead. We wait until we receive the item from you, and then we send out the new size you've chosen. You must pay to mail the incorrectly sized items back, and we'll send the second item back without charging a restocking fee, the only cost is the shipping/handling.
2. When you need the new size sent in a hurry, we can send out the new size right away, but you would have to pay for the product plus shipping/handling again (basically a new order is placed), and we would credit back the original order you placed minus the shipping/handling costs when we receive the original item that you have mailed back to us (Again there's no restocking fee).
Product may be returned for credit. A 15% restocking fee may apply and is assessed on a case by case basis:
* Call for Return Authorization Number within 5 business days.
* Product must be in unworn condition in original packaging and unsoiled.
* Product must be returned to us within 15 business days of the day you call for a return authorization number.
Items returned unclean or without prior authorization will be sent back at the customers’ expense.
There are absolutely NO refunds on shipping charges or custom ordered products!!!!